INTELIGÊNCIA EMOCIONAL: o impacto no bem-estar organizacional

Abstract

This article analyzes the impact of Emotional Intelligence on optimizing well-being and organizational effectiveness, considering contemporary contexts marked by complexity and uncertainty. The main objective is to analyze and propose moreeffective organizational practices based on the development of employees emotional intelligence, aiming to promote a healthier, more productive, and emotionally balanced work environment. The research adopts a qualitative approach, through a bibliographic study that encompasses the critical analysis of theoretical and empirical works published in the last decade, including seminal references in the field. The results obtained indicate that emotional intelligence, structured on pillars such as self-awareness, self-regulation, motivation, empathy, and social skills, has a direct influence on reducing occupational stress, preventing burnout syndrome, improving the organizational climate, and increasing productivity and engagement. Furthermore, the study shows that emotionally intelligent leadership acts as a catalyst for psychologically safe and inclusive organizational cultures, particularly in high-pressure environments or in transition to paradigms such as BANI (Brittle, Anxious, Nonlinear, and Incomprehensible). It is concluded that the systematization of emotional intelligence development programs, integrated into organizational strategy and supported by labor legislation, notably through the updating of NR-01, is an essential practice for the human and operational sustainability of institutions in the 21st century.