Abstract:
This paper analyzes consumer protection in the virtual environment. It aims to demonstrate data and sources that clarify the basic principles of this new mode of consumption. With the advent of computer science and thus the current globalization of the nation came a new market where everything is traded. In this new mode of marketing there are still many people feeling helpless because they do not have information on how it works or will be their legal protection when making a purchase or sale on the web. Thus, this paper has as its opening, showing that the Consumer Protection Code has fundamentals and requirements to be followed by institutions that provide goods and services in the virtual environment, will be analyzing the beginning of commerce and its evolution until reaching e-commerce. , analyzing the vulnerability of the consumer and the contractual principles that govern this relationship, bringing in its plot the analysis of the rights and guarantees set forth in the Consumer Protection Code, Decree No. 7962/2013 and Bill No. 281/2012 aimed at protection of consumer relations, pondering on any deficiencies brought to their bases, claiming at the end whether current laws are able to protect the consumer in relationships set in the virtual world.
