FATORES QUE PODEM CONTRIBUIR COM O AUMENTO DA SATISFAÇÃO DOS COLABORADORES; CASO DE UMA CONCESSIONÁRIA DE CAMINHÕES E ÔNIBUS

Abstract

The issue raised in this thesis comes down to satisfaction of employees and through this study we tried to get answers to the following question: What are the key extrinsic factors that may contribute to increased satisfaction among employees of a utility truck and bus? The overall objective is to identify what are the key extrinsic factors that can lead to increased satisfaction among employees of this company and the specific objectives were formed to do library research on the topic, raising factors which can increase satisfaction among employees through a interview using a questionnaire.The rationale of this study to nurture a business analysis of the perception of employees regarding job satisfaction, thus providing the search for new ways to satisfy them and thus ensure the success of the company. After the results of research and study, you can see that there are numerous extrinsic factors that can increase employee satisfaction company's object of this study. He concluded that, apart from knowledge sources, the salary plus benefits as the main factor that increases the satisfaction of employees, followed by physical working conditions and financial incentives and interpersonal relationships.