PRINCIPAIS FERRAMENTAS DA COMUNICAÇÃO INTERNA QUE CONTRIBUEM PARA AUMENTAR O NÍVEL DE SATISFAÇÃO DOS COLABORADORES DE UMA INSTITUIÇÃO FINANCEIRA

Abstract

The theme of this monograph is all about internal communication, and this study raises some answers to the following question: What are the main tools of internal communication that contribute to increasing the level of satisfaction among employees of the financial institution focus of this study? It aims at identifying, get up and present the main tools used in the financial institution's internal communication focus of this study. And the specific objectives were defined to show the main tools used in internal communication through literature searches; up with employees, which internal communication tools used by the financial institution actually contribute to the increased level of employee satisfaction. We conducted literature searches and field research through a structured questionnaire which was given to employees of financial institutions focus of this study. The justification for the choice of theme is based on the assertion that internal communication is essential for a company to reorganize with the aim of a strong involvement between departments and employees and their true commitment to results and success of it. It is inferred that the internal communication, streamline internal processes of the financial institution, channels and gives information and guidance to improve the internal environment, always focusing on the opinion of employees.